PRIVACY POLICY

Last Updated: June 2026

ISHKW ("ISHKW", "we", "us", or "our") operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). ISHKW is headquartered in the State of Kuwait and provides products and services to customers in Kuwait, Egypt, and other locations where we operate.

ISHKW is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit, access, use, or make a purchase or other transaction through our website or otherwise communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

This Privacy Policy should be read together with our Terms of Service and Return, Refund, Warranty & Terms of Sale Policy.

1. PERSONAL INFORMATION WE COLLECT

When we use the term "personal information," we mean information that identifies you or can reasonably be associated with you.

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact Information

This may include:

• Full name
• Billing address
• Shipping address
• Email address
• Telephone or mobile number
• Country and city
• Other contact information you voluntarily provide to us

Payment and Financial Information

When you make a purchase, payment information may be collected or processed through our payment providers. This may include:

• Payment card information
• Bank or financial account information
• Transaction information
• Payment method
• Payment confirmation
• Billing information
• Refund information

We may not directly store complete payment card information where payment processing is handled by third-party payment providers.

Account Information

If you create an account, we may collect:

• Username
• Password
• Account preferences
• Account settings
• Order history
• Other information associated with your account

Order and Transaction Information

We may collect information relating to products and services that you:

• View
• Add to your cart
• Purchase
• Return
• Exchange
• Cancel
• Request information about

This may also include previous orders and transaction history.

Communications

When you communicate with us, we may collect information contained in your communications, including customer service inquiries, emails, telephone communications, quotation requests, complaints, and other correspondence.

Device and Technical Information

When you access our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Network information
• Website activity
• Pages viewed
• Referring pages
• Other technical identifiers

Usage Information

We may collect information regarding how you interact with our website and Services, including the pages you visit, products you view, and the features you use.

2. SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

Directly From You

We may collect information when you:

• Create an account
• Place an order
• Request a quotation
• Contact us
• Subscribe to communications
• Submit a form
• Request customer support
• Communicate with us through email, telephone, messaging platforms, or other channels
• Otherwise voluntarily provide information to us

Automatically Through Our Services

Some information may be collected automatically when you use our website through cookies, pixels, log files, analytics technologies, and similar technologies.

From Service Providers

We may receive or process information through service providers that assist us with:

• Website hosting
• Payment processing
• Shipping and delivery
• Order fulfillment
• Customer support
• Marketing
• Analytics
• Cloud storage
• Website security
• Information technology services

From Business Partners and Third Parties

We may receive information from business partners, advertising partners, social media platforms, payment providers, delivery companies, and other third parties where permitted by applicable law.

3. HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information for the following purposes:

Providing and Managing Our Services

We may use your information to:

• Process and fulfill orders
• Process payments
• Arrange shipping and delivery
• Process returns, refunds, exchanges, and cancellations
• Provide quotations
• Provide customer service
• Manage customer accounts
• Respond to inquiries
• Maintain order records
• Provide requested products and services
• Improve your shopping experience

Communications

We may use your information to contact you regarding:

• Orders
• Payments
• Delivery
• Returns and refunds
• Warranty matters
• Customer service
• Account-related matters
• Requests or inquiries you have submitted

Marketing and Promotional Communications

Where permitted by applicable law and subject to your choices, we may use your information to send marketing and promotional communications, including by email, SMS, telephone, or other communication channels.

You may unsubscribe from promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Please note that even if you opt out of marketing communications, we may continue to send necessary non-promotional communications relating to your orders, transactions, account, warranty, or other Services.

Security and Fraud Prevention

We may use personal information to:

• Verify transactions
• Protect accounts
• Detect and prevent fraud
• Detect unauthorized activity
• Protect our website and systems
• Investigate security incidents
• Protect our customers and business

Legal and Regulatory Purposes

We may use and process personal information when necessary to:

• Comply with applicable laws and regulations
• Respond to lawful requests from governmental authorities
• Respond to court orders or legal proceedings
• Establish, exercise, or defend legal claims
• Enforce our Terms of Service and other policies
• Protect our legal rights and interests

4. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties where necessary to operate our business and provide our Services.

These third parties may include:

Shopify and Technology Providers

Our website is powered by Shopify. Shopify may process personal information on our behalf or independently as required to provide its services.

Payment Providers

We may share information with payment processors and payment gateways to process payments, refunds, and related transactions.

Shipping and Delivery Providers

We may provide your name, telephone number, address, and other necessary information to shipping and delivery companies so that they can deliver your purchases.

Service Providers

We may share information with service providers that assist us with:

• Website operations
• IT services
• Cloud storage
• Customer support
• Analytics
• Marketing
• Security
• Order fulfillment
• Professional services

These providers are permitted to process personal information only as necessary to provide their services or as otherwise permitted by applicable law.

Business and Marketing Partners

Where permitted by applicable law, we may share certain information with business and marketing partners for marketing, advertising, analytics, or related business purposes.

Legal and Regulatory Authorities

We may disclose personal information where required or permitted by applicable law, including to governmental authorities, courts, regulators, law enforcement agencies, or other authorized parties.

Business Transactions

If ISHKW is involved in a merger, acquisition, restructuring, sale of assets, financing, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

5. RELATIONSHIP WITH SHOPIFY

Our Services are hosted by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of our Services in order to provide and improve its platform and related services.

Information you submit through our website may be transmitted to Shopify and to other service providers that assist us in providing the Services.

Shopify may process personal information in countries other than the country where you reside.

For more information about how Shopify handles personal information, please review Shopify's Consumer Privacy Policy.

6. INTERNATIONAL TRANSFERS

Because we operate in Kuwait and Egypt and use international service providers, your personal information may be transferred to, stored in, or processed in countries other than the country in which you reside.

For example, certain information may be processed by Shopify, payment providers, cloud service providers, technology providers, shipping companies, or other service providers located outside Kuwait or Egypt.

Where required by applicable law, we will take reasonable steps to ensure that international transfers of personal information are handled in accordance with applicable data protection requirements.

7. COOKIES AND SIMILAR TECHNOLOGIES

We may use cookies and similar technologies to operate our website, remember preferences, understand website usage, improve our Services, maintain security, and support marketing and advertising activities.

Cookies may be used to:

• Remember items in your shopping cart
• Remember customer preferences
• Maintain website functionality
• Understand how visitors use our website
• Analyze website performance
• Improve our Services
• Support advertising and marketing activities

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

8. THIRD-PARTY WEBSITES AND LINKS

Our Services may contain links to websites, applications, social media platforms, payment providers, or other services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites or services.

If you follow a link to a third-party website, we recommend reviewing that third party's privacy policy and terms before providing personal information.

9. CHILDREN'S PRIVACY

Our Services are intended for adults and are not directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information without appropriate consent, please contact us using the contact details provided below.

10. SECURITY OF YOUR INFORMATION

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure.

Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and should not share your password or account access information with others.

11. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide our Services
• Complete transactions
• Maintain business and transaction records
• Provide customer support
• Resolve disputes
• Prevent fraud
• Enforce agreements
• Comply with legal, accounting, tax, and regulatory obligations

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

12. YOUR PRIVACY RIGHTS AND CHOICES

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include, where applicable:

Right to Access

You may have the right to request access to personal information that we hold about you.

Right to Correction

You may have the right to request correction of inaccurate or incomplete personal information.

Right to Deletion

You may have the right to request deletion of personal information, subject to applicable legal exceptions.

Right to Restrict or Object to Processing

In certain circumstances, you may have the right to request restriction of or object to certain processing of your personal information.

Right to Withdraw Consent

Where we rely on your consent to process personal information, you may withdraw your consent, subject to applicable law.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Right to Data Portability

Where applicable, you may have the right to receive certain personal information in a structured and commonly used format or request that it be transferred to another party.

Marketing Choices

You may opt out of promotional communications by using the unsubscribe option included in our marketing communications or by contacting us.

The availability of these rights depends on applicable law and your location. Certain rights may be subject to limitations or exceptions.

13. HOW TO EXERCISE YOUR RIGHTS

To exercise any applicable privacy rights or to request information regarding our processing of your personal information, please contact us using the contact information provided in the "Contact Us" section below.

We may need to verify your identity before processing certain requests in order to protect your personal information and prevent unauthorized requests.

We will respond to valid requests within the period required by applicable law.

14. COMPLAINTS

If you have concerns or complaints regarding how we collect, use, or process your personal information, please contact us first so that we can attempt to resolve the matter.

You may also have the right, depending on your location and applicable law, to submit a complaint to the relevant data protection or regulatory authority.

15. DATA RETENTION AND LEGAL REQUIREMENTS

We may retain certain personal information where necessary to comply with legal, tax, accounting, regulatory, contractual, or other obligations.

We may also retain information where reasonably necessary to establish, exercise, or defend legal claims or to prevent fraud or abuse.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal requirements, or regulatory requirements.

When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.

Where required by applicable law, we will provide additional notice of material changes.

Your continued use of our Services after the updated Privacy Policy becomes effective constitutes acceptance of the updated Privacy Policy to the extent permitted by applicable law.

17. CONTACT US

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, or if you wish to exercise any applicable privacy rights, please contact us:

ISHKW

Headquarters: State of Kuwait

Email: shadi.h@ishkw.com

Phone: +965 2492 4555

Address: ISH, 1 13 Street, UNI LINK Complex ( infront of GAC ) – Ground floor – Showroom 2&3&4, 30000 Shuwaikh Industrial KW-KU, Kuwait

We will make reasonable efforts to respond to your inquiry in accordance with applicable law.